Fair & Transparent
Terms of Service
These terms govern your use of our services and establish a fair working relationship between MTX Studio and our clients.
Last updated: 5 September 2026
Clear Commitments
Response times and service levels are set out in your proposal or order — not blanket marketing claims
Fair Payment Terms
Transparent invoicing with no hidden fees
Your Rights
Clear cancellation and refund policies
By engaging MTX Studio's services, you agree to these terms of service. These terms establish a professional relationship based on mutual respect, clear expectations, and fair practices.
Company Details
MTX STUDIO LTD
Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Registered in England and Wales no. 15856187
Email: info@mtxstudio.com
Phone: +44 759 167 1763
MTX Studio provides professional digital services. The exact scope, deliverables, timelines, and fees for any engagement are defined in your written proposal, statement of work, or order confirmation. Typical service areas include:
Web Design & Development
- Custom website design and front-end development
- Website redesign and modernization
- Responsive, accessibility-conscious implementation
- CMS setup and content architecture
Web Support & Maintenance
- Updates, backups, and security hygiene as scoped
- Performance and reliability improvements
- Technical support during agreed support hours
- Monitoring or hosting arrangements only where expressly included in your proposal
Brand Identity
- Visual identity systems and brand guidelines
- Logo and related brand assets as scoped
- Design systems aligned with your website
Growth Strategy
- SEO and local visibility strategy
- Conversion and content recommendations
- Measurement and iteration plans as scoped
Public website copy (including an enquiry reply of within 24 hours) describes marketing expectations for new enquiries. Contractual response times, uptime commitments, and remedies apply only as written in your proposal or order. Where a support tier is named in your order (for example Professional, Premium, or Enterprise), those written response windows take precedence over any general marketing claim.
Enquiries
- • New enquiries via the website: we aim to reply within 24 hours
- • Office hours: Mon–Fri 9:00–18:00, Sat 10:00–16:00 (UK)
- • Out-of-hours help is best-effort unless your order includes emergency cover
Contracted SLAs
- • Support response windows apply during agreed hours unless your order says otherwise
- • Uptime or monitoring guarantees apply only when hosting/monitoring is included in your order
- • Remedies (if any) are those stated in your order or agreed in writing
Service Level Remedies
If we fail to meet a contractual service commitment, contact us promptly. Remedies are assessed case by case and may include service credits or other relief as agreed in writing. Marketing response targets for website enquiries are not themselves a contractual SLA unless incorporated into your order.
Subscription Services
- Monthly subscription fees are due in advance
- Payments are collected via invoice or the payment method agreed in your proposal (for example bank transfer or card payment)
- Failed or overdue payments may result in service suspension after 7 days
- Price changes require 30 days written notice
Project-Based Services
- 50% deposit required to commence work
- Remaining balance due upon project completion
- Additional work beyond scope charged at agreed hourly rates
- Final payment required before website launch
Accepted Payment Methods
- • Bank transfer (BACS)
- • Credit/debit cards (when arranged)
- • Invoice payment (approved clients)
- • Direct debit, PayPal, or other methods only where agreed in writing
To ensure effective service delivery, clients are responsible for:
Information & Access
- • Providing accurate contact information
- • Timely responses to service requests
- • Necessary website access credentials
- • Content and materials for projects
Compliance
- • Adhering to acceptable use policies
- • Maintaining legal compliance
- • Regular content backups (recommended)
- • Prompt payment of invoices
Service Limitations
- • We cannot guarantee protection against all security threats
- • Third-party service outages may affect our services
- • Some website changes may require additional approval time
- • Emergency support outside business hours subject to availability
Liability Limits
Our liability is limited to the amount paid for services in the 12 months preceding any claim. We exclude liability for:
- Indirect, consequential, or special damages
- Loss of profits, revenue, or business opportunities
- Data loss where adequate backups were not maintained
- Third-party actions beyond our reasonable control
Client Cancellation Rights
- 30 days written notice required for subscription cancellations
- No cancellation fees for monthly subscriptions
- Refunds calculated pro-rata for unused service periods
- Final data export provided within 30 days of cancellation
Termination by MTX Studio
We may terminate services immediately for:
- Non-payment of invoices beyond 30 days
- Breach of terms of service
- Illegal or harmful use of our services
- Abusive behavior toward our staff
Data Handling Upon Termination
- Client data exported and provided within 30 days
- Data permanently deleted after 90 days unless legally required
- Assistance provided for smooth service transition
- Final invoice issued for any outstanding services
MTX Studio Ownership
MTX Studio retains ownership of all intellectual property created during projects, including:
- Source code and custom development work
- Proprietary tools, frameworks, and methodologies
- Template designs and reusable components
- Documentation and technical processes
- The right to showcase work in our portfolio
Client License & Rights
Upon full payment, clients receive a non-exclusive license to use the delivered website and retain ownership of:
- Website content and materials provided by the client
- Client data and business information
- Domain names registered in the client's name
- The right to use and modify the final delivered website
Source Code Access
Source code is not provided as standard but may be made available under specific circumstances:
- When specifically requested and agreed beforehand
- Subject to additional licensing terms and fees
- With appropriate technical transfer arrangements
Resolution Process
- Direct discussion with your account manager
- Escalation to senior management if needed
- Formal mediation through approved mediator
- Final arbitration under UK law if necessary
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
We may update these terms from time to time. Material changes will be communicated through:
- Email notification to all active clients
- Website notification with 30 days notice
- Updated terms posted on our website
- Opportunity to terminate services if you disagree
Questions About Our Terms?
If you have any questions about these terms of service, please don't hesitate to contact us.