Terms of Service
These terms govern your use of our services and establish a fair working relationship between MTX Studio and our clients.
Last updated: July 18, 2025
Service Guarantees
2-hour response time and 99.9% uptime commitments
Fair Payment Terms
Flexible payment options with no hidden fees
Your Rights
Clear cancellation and refund policies
By engaging MTX Studio's services, you agree to these terms of service. These terms establish a professional relationship based on mutual respect, clear expectations, and fair practices.
Company Details
MTX STUDIO LTD
2nd Floor College House, 17 King Edwards Road
Ruislip, London, HA4 7AE, United Kingdom
Registered in England and Wales no. 15856187
Email: info@mtxstudio.com
Phone: +44 759 167 1763
Web Support & Maintenance
- 24/7 website monitoring and security scanning
- Regular updates to CMS, plugins, and themes
- Backup management and restoration services
- Performance optimization and speed improvements
- Security threat detection and removal
- Technical support with guaranteed response times
Web Design & Development
- Custom website design and development
- Website redesign and modernization
- Responsive design for all devices
- E-commerce solutions and online stores
- Content management system setup
- Search engine optimization (SEO)
Web Hosting
- Secure, UK-based hosting infrastructure
- 99.9% uptime guarantee
- Daily automated backups
- SSL certificates and security measures
- Website migration assistance
- Technical support and monitoring
Response Time Guarantee
- • Professional Package: 2-hour response during business hours
- • Premium Package: 1-hour response during business hours
- • Enterprise Package: 24/7 support with 30-minute response
Uptime Guarantee
- • 99.9% uptime commitment for all hosting services
- • Service credits for downtime exceeding guarantee
- • Proactive monitoring and issue resolution
Service Level Remedies
If we fail to meet our service guarantees, you may be entitled to service credits:
- Response time delays: 10% service credit for each hour of delay
- Uptime shortfalls: Service credits calculated based on downtime percentage
- Credits are applied to your next invoice automatically
Subscription Services
- Monthly subscription fees are due in advance
- Payments are processed automatically via secure payment gateway
- Failed payments will result in service suspension after 7 days
- Price changes require 30 days written notice
Project-Based Services
- 50% deposit required to commence work
- Remaining balance due upon project completion
- Additional work beyond scope charged at agreed hourly rates
- Final payment required before website launch
Accepted Payment Methods
- • Bank transfer (BACS)
- • Direct debit
- • Credit/debit cards
- • PayPal
- • Stripe payments
- • Invoice payment (approved clients)
To ensure effective service delivery, clients are responsible for:
Information & Access
- • Providing accurate contact information
- • Timely responses to service requests
- • Necessary website access credentials
- • Content and materials for projects
Compliance
- • Adhering to acceptable use policies
- • Maintaining legal compliance
- • Regular content backups (recommended)
- • Prompt payment of invoices
Service Limitations
- • We cannot guarantee protection against all security threats
- • Third-party service outages may affect our services
- • Some website changes may require additional approval time
- • Emergency support outside business hours subject to availability
Liability Limits
Our liability is limited to the amount paid for services in the 12 months preceding any claim. We exclude liability for:
- Indirect, consequential, or special damages
- Loss of profits, revenue, or business opportunities
- Data loss where adequate backups were not maintained
- Third-party actions beyond our reasonable control
Client Cancellation Rights
- 30 days written notice required for subscription cancellations
- No cancellation fees for monthly subscriptions
- Refunds calculated pro-rata for unused service periods
- Final data export provided within 30 days of cancellation
Termination by MTX Studio
We may terminate services immediately for:
- Non-payment of invoices beyond 30 days
- Breach of terms of service
- Illegal or harmful use of our services
- Abusive behavior toward our staff
Data Handling Upon Termination
- Client data exported and provided within 30 days
- Data permanently deleted after 90 days unless legally required
- Assistance provided for smooth service transition
- Final invoice issued for any outstanding services
Client Ownership
Upon full payment, clients retain ownership of:
- Website content and materials provided by the client
- Custom code developed specifically for the client
- Domain names registered in the client's name
- All client data and information
MTX Studio Rights
MTX Studio retains ownership of:
- Proprietary tools and methodologies
- Template designs and frameworks
- Documentation and processes
- The right to showcase work in our portfolio
Resolution Process
- Direct discussion with your account manager
- Escalation to senior management if needed
- Formal mediation through approved mediator
- Final arbitration under UK law if necessary
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
We may update these terms from time to time. Material changes will be communicated through:
- Email notification to all active clients
- Website notification with 30 days notice
- Updated terms posted on our website
- Opportunity to terminate services if you disagree
Questions About Our Terms?
If you have any questions about these terms of service, please don't hesitate to contact us.