Terms of Service

Service Level Remedies

If we fail to meet our service guarantees, you may be entitled to compensation:

• Uptime shortfalls: Contact us with proof for compensation discussion
• Response time delays: Contact us and we will get back to discuss the situation
• Compensation is assessed on a case-by-case basis and may include service credits or other remedies

Subscription Services

• Monthly subscription fees are due in advance
• Payments are processed automatically via secure payment gateway
• Failed payments will result in service suspension after 7 days
• Price changes require 30 days written notice

Project-Based Services

• 50% deposit required to commence work
• Remaining balance due upon project completion
• Additional work beyond scope charged at agreed hourly rates
• Final payment required before website launch

Accepted Payment Methods

Liability Limits

Our liability is limited to the amount paid for services in the 12 months preceding any claim. We exclude liability for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Data loss where adequate backups were not maintained
• Third-party actions beyond our reasonable control

Client Cancellation Rights

• 30 days written notice required for subscription cancellations
• No cancellation fees for monthly subscriptions
• Refunds calculated pro-rata for unused service periods
• Final data export provided within 30 days of cancellation

Termination by MTX Studio

We may terminate services immediately for:

• Non-payment of invoices beyond 30 days
• Breach of terms of service
• Illegal or harmful use of our services
• Abusive behavior toward our staff

Data Handling Upon Termination

• Client data exported and provided within 30 days
• Data permanently deleted after 90 days unless legally required
• Assistance provided for smooth service transition
• Final invoice issued for any outstanding services

MTX Studio Ownership

MTX Studio retains ownership of all intellectual property created during projects, including:

• Source code and custom development work
• Proprietary tools, frameworks, and methodologies
• Template designs and reusable components
• Documentation and technical processes
• The right to showcase work in our portfolio

Client License & Rights

Upon full payment, clients receive a non-exclusive license to use the delivered website and retain ownership of:

• Website content and materials provided by the client
• Client data and business information
• Domain names registered in the client's name
• The right to use and modify the final delivered website

Source Code Access

Source code is not provided as standard but may be made available under specific circumstances:

• When specifically requested and agreed beforehand
• Subject to additional licensing terms and fees
• With appropriate technical transfer arrangements

Resolution Process

1. Direct discussion with your account manager
2. Escalation to senior management if needed
3. Formal mediation through approved mediator
4. Final arbitration under UK law if necessary

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.